Reference

Terms That Govern Your embux Account

These terms set out what you agree to when you open and use your embux account. Access and eligibility depend on your local law and the regions we currently support — read them before you deposit or place any activity through bKash, Nagad, or…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
embux Terms That Govern Your embux Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how these terms apply to your account — including wallet transaction disputes via bKash, Nagad, or Rocket — our support team handles terms-related queries through the channels below. Response times vary; for urgent account matters, live chat is the fastest path.

Live Chat Open the chat widget from your account dashboard. For terms and account queries, live chat connects you directly to an agent who can review your account status.
Email Support Send terms-related queries to our support address listed in your account settings. Include your registered mobile number for faster lookup and response.
Help Centre Our help centre covers common terms questions — account closure, wallet verification steps, and what happens when a transaction is disputed through Nagad or Rocket.
ACCOUNT AND DATA HANDLING

How We Handle Your Account Under These Terms

Your account security and data handling are part of these terms, not a separate policy. Here is how we manage the specifics that matter to your account.

Account Security

Your account is protected by OTP verification on every login from a new device. If you suspect unauthorised access, contact support immediately — we can lock the account within the session.

Data Retention

We retain account and transaction records as required by applicable rules in your region. You can request a summary of your stored data by contacting support with your registered mobile number.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile browser and to remember your preferred wallet — bKash, Nagad, or Rocket — so you do not re-enter it each visit.

Requesting Changes

To update your registered mobile number, wallet details, or personal information, go to Account Settings and follow the verification step. For deletions or formal data requests, contact support by email with your account ID.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to real account situations.

These terms apply to anyone who opens an account on embux. Eligibility depends on your local law and whether your region is currently supported. If you are unsure, check before you deposit.

We publish updates on this page and notify you via your registered contact when changes are material. Continued use of your account after the update date means you accept the new version.

Contact support with your transaction reference number and the amount. Our team checks the wallet record against your account log and responds with findings — do not raise a dispute with bKash or Nagad directly before contacting us first.

Yes. We may suspend or close accounts that breach these terms, including accounts involved in duplicate registrations, payment fraud, or activity that violates local law in your region.

Send a written request to our support email with your account ID and registered mobile number. We will provide a summary of stored data within the timeframe required by applicable rules in your region.

Yes. bKash, Nagad, and Rocket transactions are all covered under the same wallet transaction terms. The verification and dispute steps are identical regardless of which mobile wallet you use.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.